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Have Your Say – with Money Advice Scotland’s New Evidence Base service

Posted on 19th Sep 2017
Have Your Say – with Money Advice Scotland’s New Evidence Base service

Money Advice Scotland’s David Hilferty introduces their new Evidence Base service.

Contemporary insight can be the bedrock of future policy and gathering case studies can be an important part of strategic planning and reform. With this in mind, Money Advice Scotland recently launched its Evidence Base service – to help them find out more about areas of financial services and debt advice where data-based change might be needed.

Open to members and their associates, contributors are being asked to share their pain points, with a view to inform the upgrading of services and processes. Here Money Advice Scotland’s Executive Officer, David Hilferty, explains the thinking behind the project and why they’d like your input.

“As an organisation we always welcome case studies, we see them as being vital in presenting any case for change, so for a long time we have been looking at new ways to gather them.

We wanted to make it easier for members and other interested parties – including local authorities, Citizens Advice Bureau (CAB), trade associations and independent practitioners – to get in touch and share stories from the people they represent, support or work with.

We were keen to tap into that knowledge and expertise and to use real life cases to help us present evidence for change. The result is our own Evidence Base. Launched at our annual conference in June, it offers a simple way for people to upload and share their stories.

We have an open brief – our members and the 1,400 people on our mailing list and their associates – are all welcome to get in touch and we will be issuing call-outs for responses in specific policy areas too.

Since launch we have already had a great response. In the first instance, we have had a lot of cases where clients were in trust deeds when other debt options may be more suitable, as well as concerns around the evidence requirements where trigger figures are breached.

We will use these stories as the basis for the first of our quarterly reports and for ongoing trends reports.

Some of the areas we will be looking at next include the relationship between gambling and debt, unauthorised overdraft charges and the potential impact of the Standard Financial Statement.

If you would like to know more or to contact us about an issue affecting you and the people you work with, please do at:


Please note UKAR does not directly endorse the contributors.  The views expressed in this article are those of the contributors and do not necessarily reflect those of UKAR.