Add to filing cabinet

Measuring Success – Money Advice Service Economic Return on Investment Research Reveals £960 Million Benefit

Posted on 31st Jan 2018
Measuring Success – Money Advice Service Economic Return on Investment Research Reveals £960 Million Benefit

The Money Advice Service’s Jair Muñoz Bugarin introduces their flagship Economic Return on Investment research.

What does debt advice achieve? And how can we measure its impact? are two of the most pressing questions facing the sector.

This month the Money Advice Service attempts to provide some robust answers, with the publication of their 2018 Economic Return on Investment research.

The report finds that advice provision is staggeringly cost-effective, creating between £445 and £960 million of financial benefit across the UK.

Here Jair Muñoz Bugarin, who managed the Europe Economics report for MAS, says:

“Last week, we at the Money Advice Service published a report setting out a new perspective on the value of debt advice.

The Economic Impact of Debt Advice provides robust evidence that in financial terms debt advice benefits the UK economy by up to £960million a year.

And we used extremely conservative assumptions – relying on data from only four of twelve areas where there is plausible impact. This means our level of confidence in these figure is high and it is extremely likely that there are even greater financial, let alone personal, benefits being realised.

We estimate that between £150m and £200m is invested annually in debt advice so our view is that the benefits we’ve identified represent a genuinely impressive return on investment.

The context for this, of course, is that only one in five over-indebted people are seeking advice – our analysis suggests that if we were to increase this number, then the level of benefit we would expect would rise in proportion.

The key findings are that debt advice:

  • delivers total benefits quantified at £445-960 million annually to the UK economy
  • has a significant positive impact on health, particularlymental health, resulting in savings of £74-145 million annually
  • generates productivity gains of £67-137 million annually
  • delivers significant benefits to creditors by reducing thecost of recovering debt by at least £135-237 million and increases additional creditor recovery by £133-360 million annually – based simply on returns from DMPs, IVAs and Trust Deeds
  • prevents further debt problems with benefits of at least £24-48 million annually with an additional increase of £12-32 million on creditor recovery


You can find the summary of findings and main report here.

This research builds on work previously carried out by others in the sector and shows what we have all long believed – that debt advice services have significant direct and indirect benefits for society at large.

The report provides us with reassurance about the significant investment we make in debt advice every year. I very much hope others will be able to utilise our findings to support cases for increasing the availability of high quality debt advice and to engage with the broad range of beneficiaries more effectively.

MAS is committed to ensuring that this is not just another piece of research that ends up gathering dust on the shelf. We are already working on the next steps and look forward to discussing further with our colleagues across the sector. Do get in touch with me directly if you’d like to know more.