Issue 6 Autumn 2013
DELIVERING GREAT SERVICE EFFICIENTLY
With UKAR’s Customer Operations Director, Erica Swales
A FAIRER WAY TO PAY?
Introducing The Sustainable Debt Advice Project, with AdviceUK’s Andrew Hull
FREE IMPARTIAL SUPPORT WHEN THINGS GO WRONG
Making the most of the Financial Ombudsman Service with Stuart McFadden
TURNING A TRICKLE INTO A STREAM
Maximising income with Auriga Services’ Debt Manager, Aadal Shafiq
EQUITY RELEASE – A NEW APPROACH
StepChange Debt Charity’s Financial Advice Manager, Tom Maloney explains all
MAPPING THE DEBT ADVICE LANDSCAPE
With the Improvement Service’s Sandra Sankey
MEET THE STRATEGY TEAM
Richard Smith, UKAR Customer Assistance Strategy Manager
This material is directed at Debt Advisors in the UK who support mortgage customers of NRAM, Bradford & Bingley and Mortgage Express. This magazine is not intended for customers.
Figures correct at original date of publish.