Issue 6 Autumn 2013

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Issue description:

DELIVERING GREAT SERVICE EFFICIENTLY

With UKAR’s Customer Operations Director, Erica Swales

A FAIRER WAY TO PAY?

Introducing The Sustainable Debt Advice Project, with AdviceUK’s Andrew Hull

FREE IMPARTIAL SUPPORT WHEN THINGS GO WRONG

Making the most of the Financial Ombudsman Service with Stuart McFadden

TURNING A TRICKLE INTO A STREAM

Maximising income with Auriga Services’ Debt Manager, Aadal Shafiq

EQUITY RELEASE – A NEW APPROACH

StepChange Debt Charity’s Financial Advice Manager, Tom Maloney explains all

MAPPING THE DEBT ADVICE LANDSCAPE

With the Improvement Service’s Sandra Sankey

MEET THE STRATEGY TEAM

Richard Smith, UKAR Customer Assistance Strategy Manager

 
This material is directed at Debt Advisors in the UK who support mortgage customers of NRAM, Bradford & Bingley and Mortgage Express. This magazine is not intended for customers.
Figures correct at original date of publish.

 

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