Issue 8 Summer 2014
UKAR’s FINANCIAL HARDSHIP TEAM
Targeted, ongoing support for our most vulnerable customers. With Scott Taviner – Manager, Financial Hardship Team
UKAR AND MIND: MAKING THE LINK
Jane Gash talks about sharing best practice around mental health
UNIVERSAL CREDIT: HELPING CLIENTS COPE WITH CHANGE
The Department of Work & Pensions has their say
THE PERSONAL TOUCH
UKAR’s Stuart Laidler talks about the importance of going the extra mile for vulnerable customers
LATER LIFE DEBT
Age UK’s Senior Advice Support Officer’s Ashley Morgan explains how partnership working can help
This material is directed at Debt Advisors in the UK who support mortgage customers of NRAM, Bradford & Bingley and Mortgage Express. This magazine is not intended for customers.
Figures correct at original date of publish.